Shipping policy
Thank you for shopping with Elitevalle.
We are a UK-registered business committed to providing a smooth, transparent, and reliable shipping experience for all our customers worldwide.
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1. Processing Time
All orders are processed within 1–3 business days.
Orders placed on weekends or UK public holidays will be processed on the next working day.
When your order is dispatched, you will receive a confirmation email along with your tracking details.
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2. Shipping Locations
We proudly ship to:
United Kingdom
Europe
Middle East (Oman, UAE, Saudi Arabia, Qatar, Bahrain, Kuwait)
USA & Canada
Australia & New Zealand
Worldwide
Our fulfilment partners operate internationally, allowing us to offer quality products with reliable global delivery.
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3. Delivery Timeframes
Estimated delivery times are as follows:
United Kingdom
6 – 12 business days
Europe
7 – 14 business days
Middle East (Oman, UAE, KSA, Qatar, Bahrain, Kuwait)
7 – 14 business days
USA & Canada
10 – 18 business days
Australia & New Zealand
10 – 20 business days
Rest of the World
10 – 25 business days
Delivery times are estimates and may vary due to courier delays, customs procedures, or peak seasonal demand.
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4. Shipping Fees
We offer Free Standard Shipping on most orders.
If a shipping fee applies, it will be clearly displayed at checkout.
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5. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number.
Tracking information may take 2–5 business days to update depending on the logistics provider.
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6. Multi-Item Orders
If your purchase contains multiple items, they may be shipped separately due to stock availability or faster delivery optimisation.
In such cases, you will receive individual tracking numbers for each parcel.
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7. Incorrect Shipping Information
Please ensure your shipping details are correct at the time of checkout.
Elitevalle is not responsible for orders shipped to incorrect addresses provided by the customer.
If you need to make changes, please contact us within 12 hours of placing your order at:
📩 Elitevalle94@gmail.com
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8. Customs, Duties & Taxes
For international deliveries outside the United Kingdom:
Customs duties, import taxes, or additional fees may apply depending on your country’s regulations.
These charges are the customer’s responsibility.
Elitevalle has no control over these fees and cannot predict their amount.
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9. Lost or Missing Orders
If your order has not arrived within the maximum estimated timeframe:
1. Contact us at Elitevalle94@gmail.com
2. We will investigate the issue with the courier
3. If the package is confirmed lost, we will either resend the order free of charge or issue a full refund
Your satisfaction and peace of mind are our priority.
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10. Delayed Deliveries
Shipping delays may occur due to:
High seasonal demand
Weather conditions
Customs inspections
Courier-related issues
We kindly appreciate your patience during such periods.
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11. Contact Us
For shipping enquiries or assistance with your order, please contact us at:
📧 Elitevalle94@gmail.com
Our support team is here to help and will respond within 24–48 hours.